Third Party Administration
Our Vision...

TO BE THE PREMIER INSURANCE ADMINISTRATIVE SERVICE PROVIDER IN THE UNITED STATES.

 

“Every man is proud of what he does well; and no man is proud of what he does not do well. With the former, his heart is in his work, and he will do twice as much of it with less fatigue.”

   

Abraham Lincoln
September 30, 1859

A few years ago, when the ownership of UTG stepped back and looked at our company, we realized the thing we did really well was insurance administration, while we were less adept in sales and marketing.  It was then and there that the management and staff of UTG committed to being the Premier Insurance Administrative Service Provider in the United States.
 

Our vision in place, we began creating the infrastructure necessary to make that vision a reality.   With our existing TPA contracts and associations, we are building on our success and look forward to serving others in the near future.  Listed below are some of the standards that set us apart from other TPA providers:

Customer Service- Many companies say they provide great service, but we’ll put in writing that “UTG will take care of YOUR customers like we do OUR customers.”  Please read the testimonials we’ve received from our clients and you’ll see how well we treat our customers. (Click here to view client testimonials.) Our grief books show compassion to those suffering from the loss of a loved one.  Live people answer our telephones rather than a machine and we never forget to whom the money belongs.  These are just a few of the things that set UTG above other service providers.
 


Conversions- We have found that one of the major concerns for any company considering a TPA provider is the fear of conversions. So many of us have heard the stories of cost overruns, never-ending projects and incomplete or inaccurate support for the customers. We understand your concern and have put in strong safe guards to protect our client companies. Our model office teams are staffed with individuals who average over 10 system conversions and have at least 10 years experience in their major administrative area: including Plan Setup, Customer Service, Agency, New Business, Claims, Valuation etc. Each team is augmented with at least one administrator that will be responsible for the post conversion support of your block of business. In addition we meet with our client company at least once per week reviewing the implementation timeline, conversion issues or other concerns. The UTG philosophy on conversions can be summarized as follows: ON TIME, ON BUDGET, TRANSPARENT AND PAINLESS!


Honesty and Integrity- Our Company motto is “We Care,” however it could just as easily be “Do Right.”  Our country is starving for companies that are doing things Right because it is the Right thing to do.  Many are so focused on making money they are willing to sacrifice reputation for short-term profit.  Because we plan on being in business for many years to come, we are not willing to sacrifice valued relationships for short-term gain. (Click here to read about our relationship with the IOV.)


Technology- UTG and Fiserv Insurance Solutions formed an alliance in 2002 to offer TPA services using the ID3 Operating System.  The alliance provides a stable, dependable and predictable alternative for life insurance companies seeking solutions for administering their business volumes more economically while enhancing customer service.  The TPA offering is competitively priced for companies of all sizes and product mix. (Click here to learn more about the Fiserv Alliance.)

We would like to extend an invitation for you to come to Springfield, IL and meet our caring and experienced staff.

     

 

 

 

 

 

 

 

 

 

 


 

 

 

 

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