|
Third Party Administration
Our
Vision...
TO BE THE PREMIER INSURANCE
ADMINISTRATIVE SERVICE PROVIDER IN THE UNITED STATES.
| |
“Every man is proud of what he does well; and no
man is proud of what he does not do well. With the former, his heart
is in his work, and he will do twice as much of it with less fatigue.” |
| |
|
Abraham Lincoln
September 30, 1859 |
 A
few years ago, when the ownership of UTG stepped back
and looked at our company, we realized the thing we did really well was
insurance administration, while we were less adept in sales and marketing.
It was then and there that the management and staff of UTG committed to
being the Premier Insurance Administrative Service Provider in the United
States.
Our vision in place, we began creating
the infrastructure necessary to make that vision a reality.
With our existing TPA contracts and
associations, we are building on our
success and look forward to serving others in the near future. Listed
below are some of the standards that set us apart from other TPA
providers:
Customer Service- Many companies say they provide great service, but we’ll
put in writing that “UTG will take care of YOUR customers
like we do OUR customers.” Please read the testimonials we’ve received
from our clients and you’ll see how well we treat our customers. (Click
here to view client testimonials.) Our grief books show compassion to
those suffering from the loss of a loved one. Live people answer our
telephones rather than a machine and we never forget to whom the money
belongs. These are just a few of the things that set UTG
above other service providers.
Conversions- We have found that one of the major concerns for any
company considering a TPA provider is the fear of conversions. So many of
us have heard the stories of cost overruns, never-ending projects and
incomplete or inaccurate support for the customers. We understand your
concern and have put in strong safe guards to protect our client
companies. Our model office teams are staffed with individuals who average
over 10 system conversions and have at least 10 years experience in their
major administrative area: including Plan Setup, Customer Service, Agency,
New Business, Claims, Valuation etc. Each team is augmented with at least
one administrator that will be responsible for the post conversion support
of your block of business. In addition we meet with our client company at
least once per week reviewing the implementation timeline, conversion
issues or other concerns. The UTG philosophy on conversions can be
summarized as follows: ON TIME, ON BUDGET, TRANSPARENT AND PAINLESS!
Honesty and Integrity- Our Company motto is “We Care,” however it could
just as easily be “Do Right.” Our country is starving for companies that
are doing things Right because it is the Right thing to do. Many are so
focused on making money they are willing to sacrifice reputation for
short-term profit. Because we plan on being in business for many years to
come, we are not willing to sacrifice valued relationships for short-term
gain. (Click here to read about our relationship with the IOV.)
Technology- UTG and Fiserv Insurance Solutions formed an
alliance in 2002 to offer TPA services using the ID3 Operating System.
The alliance provides a stable, dependable and predictable alternative
for life insurance companies seeking solutions for administering their
business volumes more economically while enhancing customer service. The
TPA offering is competitively priced for companies of all sizes and
product mix. (Click here to learn more about the Fiserv Alliance.)
We would like to extend an invitation for you to come to Springfield, IL
and meet our caring and experienced staff.
|
