We at the UTG family are dedicated to providing customer service that is second to none. This commitment is shown each and every day by the actions of our qualified staff. Over our history of acquiring 25 different companies we have been able to see both the good and bad of customer relationships and as a result our staff has developed a set of standards that clearly sets us apart from others in any customer-oriented business. Listed below are just a few of those standards:

• Having a live person answer your call that is trained and empowered to take care of your needs.

• Answer the call within three rings and with a smile.

• Return calls within 24 hours-even if just to touch base.

• Pay all claims within 24 hours of receipt of all documents.

• Providing books and web sites dealing with grief for individuals who have lost a loved one.

• Regular surveys from our clients who have recently had a transaction to make sure our standards are met and exceeded.

Our motto is “WE CARE.” But those are only words unless action is taken. Each day every staff member attends a Basic meeting to remind them in one way or another that our personal actions speak the loudest to show “WE CARE.” We continually remind ourselves that:

• The money belongs to the customer.

• We recognize each customer as an individual and person, not just a policy number.

• We are here to ease financial burdens during highly stressful times.

• We are committed to financial responsibility so that proceeds to every policy will be there when needed and due.

Click here to read just a few of the unsolicited testimonials that have been received from customers which demonstrate that our actions are louder than words.