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Frequently Asked Questions
How can I change my name, address,
beneficiary or ownership of my policy?
Click here to download and print a Multipurpose Change Form. Fill out the
applicable sections on the form, provide the required signatures and mail
the original to our office. Please be sure to include your policy number
at the top of the form.
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How do I request
policy information, including policy values?
Protecting your privacy is important to us. Policy information will only
be released to policy owners. Please contact us by phone at 800-323-0050,
or e-mail a request for information by clicking
here. A Customer Service Representative
will contact you by phone or by mail.
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How can I take a loan
against the cash value of my policy?
Click here to download
and print a Loan Form. Loans are not available on all policies. To check
the cash value of your policy, contact us.
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Can I change my
dividend option?
If your policy earns dividends, they can be paid to you in cash, deposited
at interest, used to reduce your premium or your outstanding policy loan,
or to purchase additional life insurance.
Click here
to download and print a Multipurpose Change Form to change your
dividend option. Please complete section 8, provide the required
signatures and mail the original to our office. Be sure to include your
policy number at the top of the form.
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Can I stop making
premium payments without sacrificing my coverage?
It’s important to make the premium payments on your policy to protect your
valuable coverage. However, there may be options available to help you if
you are unable to make your payments.
Depending on the type of policy you own, you may be able to use the
current cash value of your policy to purchase a paid up policy. You may
also qualify for an Automatic Premium Loan.
Contact us by phone or click
here if you would like a Customer Service
Representative to contact you regarding your options.
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Can I increase the
amount of coverage on my policy?
Many policies offer an option to increase coverage. Just call us at
800-323-0050 or click
here to e-mail your request for more information.
One of our specially trained Customer Service Representatives will assist
you with your options.
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Can I reinstate my
policy that has lapsed?
Your policy may be qualified for reinstatement with proof of insurability.
To apply for reinstatement you must complete a Reinstatement Application
and pay past due premiums. Please contact our Customer Service Department
at 800-323-0050 for the appropriate Reinstatement Form and the amount of
premium due.
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Can I add a child to
my coverage?
Children may be added to your coverage on some policies. In some cases, it
may be more beneficial to purchase a policy for the child. Please contact
one of our in-house licensed agents at 800-323-0050 for more information,
or click
here.
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How do I check the
premium payment status of my policy?
Contact our Customer Service Department at 800-323-0050 or click
here to
request information.
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